Willow Valley Communities is hiring an Audiology Office Assistant to greet all patients at the Audiology office in a friendly and welcoming manner, operate the telephone system to answer incoming calls and direct callers appropriately, and provide assistance through clerical and supervised clinical duties that support the Audiology Department.
Opportunities with WVC:
- Excellent benefits package, including medical, dental and vision
- Generous PTO package
- Career growth opportunities
- Use of amenities, such as our fitness center, spa, cafes and swimming pools
- Plus many more
Wage:
- $18.00/hour + based on experience
Responsibilities:
Clerical/Administrative:
- Provides daily front-office services including greeting patients, answering phone calls, and addressing walk-in needs as they arise.
- Maintains provider schedule, including setting the template and scheduling appointments.
- Maintains patient database, making sure all census and patient data are accurate.
- Prepares for patient evaluation appointments by researching insurance benefits, completing third party enrollments, interacting with the Business office/billing department, and other tasks as needed.
- Inputs billing information for services provided. Records coded invoices and sends required documents to Corporate Finance for transactions.
- Completes patient reminder calls daily as well as follow up calls to reschedule “no shows” and cancellations according to procedures.
- Prepares monthly report for the department reflecting revenue and expenses that is submitted to department Team Leader in a timely manner.
- Prepares and sends out written correspondence, including call-back cards, welcome letters, handbooks, and others as the need arises.
- Schedules and participates in office meetings. Keeps notes and verifies that appropriate follow-up occurs.
- Manages orders: office supplies, hearing aid orders/repairs.
- Assists patients with billing questions.
- Maintains supplies and appearances in Audiology office.
- Recognizes and capitalizes on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).
- Identifies, prepares for, and attends (if applicable) community events and organizations to promote Integrity Hearing Solutions VIA Willow Valley and identify sales opportunities.
- Organizes and implements department involvement in outreach activities, such as wellness expos: completes enrollment, plans ahead for booth contents and marketing items; sets up/staffs/tears down.
- Acts as a liaison with physicians’ offices to maximize referrals.
Clinical (under Audiologist's supervision):
- Prepares hearing instruments (new orders/repairs) and related devices for delivery.
- Performs service/maintenance on existing hearing aids (products purchased here or elsewhere, including over-the-counter devices). Specific duties will include preventative cleaning of devices (changing wax filters, sports locks, changing domes/tips, cleaning microphone openings); trouble-shooting non-working hearing aids; and changing receiver wires when needed.
- Prepares hearing aids to be sent in for repair – completing service forms, packaging items for FedEx/UPS pick up.
- Processes loss/damage claim information
- Provides timely documentation, recording, and tracking of services in an accurate and time-efficient manner.
- Provides timely submission of billing information for service provision
- Adheres to all applicable federal, state, and local standards of care and ethics as outlined by the American Academy of Audiology. See https://www.audiology.org/clinical-resources/code-of-ethics/
for more details. - Provides adequate instructions to patients in the use of hearing aids with written materials created by the audiologist and/or per manufacturer instructional guides on hearing aid battery use/precautions, hearing aid insertion and removal, and maintenance.
Qualifications:
- High school education/GED; and up to six months related experience or training; or equivalent combination of education and experience.
- Medical office experience preferred.
- Proficient in Microsoft Office Suite and the latest version of Windows.
- Experience with hearing aid maintenance/service a plus.
- Self-motivated individual who works well independently.
- Attention to detail and highly organized.
- Ability to multi-task.
- Strong communication skills, written and verbal.
Hours:
Schedule:
- Monday-Friday 8:00am-4:30pm
Location:
- The North of Willow Valley Communities
- 600 Willow Valley Square, Lancaster, PA 17602
