Concierge

Willow Valley Communities
The Manor Campus | Lancaster, PA

Willow Valley Communities (WVC) is seeking a friendly, professional Part Time Concierge Team Member to be the welcoming first point of contact for our Residents and guests. In this role, you’ll create a warm and safe environment, facilitate clear communication across multiple channels, and support essential security and administrative functions.

If you enjoy helping others, staying organized, and being part of a mission-driven community, this may be the perfect opportunity for you!

Opportunities with WVC

• Great PTO plus an extra day off for your birthday
• Career growth opportunities
• Team Member recognition events
• Weekly pay
• Plus many more benefits

Wage

$15.00 per hour

Key Responsibilities

As a Concierge Team Member, you will:

• Maintain a professional appearance and demeanor while creating a warm, inviting, pleasant, and safe environment for all Residents and guests.
• Welcome on-site guests, determine the nature of their visit, provide information and directions as needed, and announce guests to appropriate personnel in a friendly and courteous manner.
• Answer incoming telephone calls, determine the purpose of callers, and transfer calls to appropriate Residents, Team Members, or departments.
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Facilitate communication via two-way radio with Team Members away from phone connections.
• Read and become familiar with WVC publications, Team Member Intranet, and Resident Intranet in order to accurately answer questions and provide callers with addresses, directions, and general organizational information.
• Ensure key boxes are secure and that key permission procedures are followed when issuing keys. Support the Resident move-out process by accepting keys and processing associated paperwork.
• Acknowledge emergency phone calls and/or alarms in the Simplex system and dispatch appropriate Team Members to respond. Facilitate communication among Team Members throughout the emergency until its conclusion.
• Communicate as needed with the Manager on Duty, Maintenance Team Member on Call, Team Leaders, and various department Team Members.
• Follow guest room check-in and check-out procedures and create guest room reservations upon request.
• Read and become familiar with transportation schedules, make transportation reservations, and facilitate communication for WVC transportation services.
• Submit maintenance requests for WVC property and Residents.
• Submit IT service requests for WVC computers and phones.
• Utilize a working knowledge of Microsoft Office software and learn additional software, databases, and web applications as required.
• Receive, sort, and route USPS mail, in-house mail, packages, and floral deliveries.
• Operate the copier and fax machines and ensure machines are adequately supplied.
• Ensure the safe is locked and secured, collect payments for services, and reconcile daily cash box receipts.
• Perform general typing duties, including memos, letters, schedules, correspondence, reports, and other documents as requested.
• Maintain knowledge of daily Concierge Desk procedures and responsibilities.
• Perform clerical tasks such as copying, faxing/scanning, and collating.

Qualifications

• Experience using Microsoft Office is required.
• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.

Hours & Schedule

• 4:00pm-8:00pm Monday and Wednesday + every other weekend and every other holiday

Location

The Manor Campus
Willow Valley Communities
Lancaster, PA