Part-Time Concierge
Willow Valley Communities
The Manor Campus | Lancaster, PA
Are you friendly, professional, and passionate about helping others? At Willow Valley Communities (WVC), we’re looking for a Part-Time Concierge Team Member to become the welcoming first point of contact for our Residents and guests.
In this role, you’ll help create a warm, safe, and inviting environment while supporting communication, security, and administrative needs across our community. If you enjoy providing exceptional customer service, staying organized, and being part of a mission-driven team—we’d love to connect with you!
Why Join Willow Valley Communities?
Compensation
$15.00 per hour (based on experience)
What You’ll Do
As a Concierge Team Member, you will:
- Create a warm, welcoming, professional, and safe environment for Residents and guests
- Greet visitors, determine the purpose of their visit, and direct them appropriately
- Answer and route incoming phone calls, take messages, and manage voicemail transfers
- Communicate with Team Members using two-way radio systems
- Stay informed on WVC resources and updates to provide accurate information
- Manage key boxes, issue keys securely, and assist with Resident move-out processes
- Respond to emergency calls and alarms, coordinating communication and dispatch as needed
- Collaborate with the Manager on Duty, Maintenance, Team Leaders, and other departments
- Process guest room reservations and assist with check-in/check-out procedures
- Coordinate transportation scheduling and reservations
- Submit maintenance and IT requests
- Receive, sort, and distribute mail, packages, and floral deliveries
- Operate office equipment and maintain necessary supplies
- Collect payments and reconcile daily cash receipts
- Perform general administrative tasks such as typing, copying, scanning, and filing
- Maintain knowledge of daily Concierge Desk procedures and responsibilities
What You Bring
- Proficiency in Microsoft Office
- High school diploma or GED required
- 1–3 months of related experience preferred (or equivalent combination of education and experience)
- Strong communication, organization, and customer service skills
- A positive, team-focused attitude
Schedule
- 4:00 PM – 8:00 PM
- Tuesdays and Wednesdays
- Every other weekend
- Every other holiday
Location
The Manor Campus
Lancaster, PA
If you're looking for a rewarding role where you can make a meaningful difference every day, apply today and become part of the Willow Valley Communities team!
