Part-Time Concierge

Willow Valley Communities
The Lakes Campus | Willow Street, PA

Are you friendly, professional, and passionate about helping others? Willow Valley Communities (WVC) is seeking a Part-Time Concierge Team Member to serve as the welcoming first point of contact for our Residents and guests.

In this role, you'll help create a warm, safe, and inviting environment while supporting communication, security, and administrative functions across our community. If you enjoy providing exceptional customer service, staying organized, and being part of a mission-driven team, we'd love to hear from you!

Why Join Willow Valley Communities?

• Great PTO, plus an extra day off for your birthday
• Career growth and development opportunities
• Team Member recognition events
• Weekly pay
• And many more valuable benefits!

Compensation

$15.00 per hour, based on experience

Key Responsibilities

As a Concierge Team Member, you will:

• Create a warm, welcoming, professional, and safe environment for Residents and guests.
• Greet visitors, determine the nature of their visit, provide directions and information, and notify appropriate personnel of their arrival.
• Answer incoming phone calls, direct callers appropriately, take messages, and transfer calls to voicemail when needed.
• Facilitate communication with Team Members through two-way radio systems.
• Stay informed on WVC resources, publications, and intranet updates to accurately answer questions and provide information.
• Securely manage key boxes, issue keys according to established procedures, and assist with Resident move-out processes.
• Respond to emergency phone calls and alarms through the Simplex system, dispatch appropriate personnel, and coordinate communication throughout emergencies.
• Communicate with the Manager on Duty, Maintenance Team Members on Call, Team Leaders, and other departments as needed.
• Process guest room reservations and support check-in/check-out procedures.
• Coordinate transportation reservations and communicate transportation schedules.
• Submit maintenance and IT service requests.
• Utilize Microsoft Office and learn additional software, databases, and web applications as required.
• Receive, sort, and distribute mail, packages, and floral deliveries.
• Operate office equipment, including copiers and fax machines, and maintain necessary supplies.
• Collect payments, reconcile daily cash receipts, and ensure the safe remains secure.
• Perform general administrative and clerical duties, including typing correspondence, reports, schedules, copying, scanning, faxing, and collating documents.
• Maintain knowledge of daily Concierge Desk procedures and responsibilities.

Qualifications

• Experience using Microsoft Office is required.
• High school diploma or GED required.
• One to three months of related experience and/or training preferred, or an equivalent combination of education and experience.

Schedule

4:00 PM – 8:00 PM

• Tuesdays and Wednesdays
• Every other weekend
• Every other holiday

Location

The Lakes Campus
At Willow Valley Communities

300 Willow Valley Lakes Drive

Willow Street, PA 17584