Manager of Workplace Relations

On-Site at Willow Valley Communities | Lancaster, PA

Full-Time | Monday-Friday

At Willow Valley Communities, our Team Members are at the heart of everything we do. We are seeking an experienced and strategic Manager of Workplace Relations to help cultivate an exceptional workplace culture while ensuring compliance, accountability, and a positive Team Member experience. This leadership role is ideal for an HR professional who excels in complex employee relations, workplace investigations, performance management, compliance, and organizational development.

As a key leader within our Human Resources team, you will partner with leaders across the organization to strengthen leadership effectiveness, enhance Team Member engagement, drive retention strategies, and ensure consistent, high-quality people practices that support our mission and values.

Why Join Willow Valley Communities?

When you join Willow Valley Communities, you become part of an organization committed to creating a workplace where Team Members feel valued, supported, and empowered to thrive. We offer a comprehensive benefits package designed to support your health, financial well-being, professional growth, and work-life balance, including:

✅ Excellent health benefits, including medical, dental, and vision coverage

✅ Robust Paid Time Off (PTO) package

✅ Competitive 401(k) plan with company match

✅ Tuition reimbursement and scholarship opportunities

✅ Complimentary access to our state-of-the-art fitness center and indoor pool

✅ Opportunities for professional development and career growth

✅ A mission-driven culture focused on making a meaningful difference every day

What You'll Do

• Team Member Engagement and Culture
  • Own and lead WVC’s Team Member engagement strategy, including surveys, focus groups, action planning and follow up.
  • Analyze engagement data and partner with leaders to develop targeted improvement plans and increased value for Team Members.
  • Champion organizational values and culture initiatives that reinforce belonging, recognition, and connection across the organization.
  • Oversee and coordinate Team Member engagement events, ensuring they are purposeful, inclusive, and aligned with organizational values and engagement goals.
  • Partner with internal committees, leaders, and HR Team to plan and execute events.
  • Ensure consistency, quality, and positive Team Member experience across all engagement activities.
  • Evaluate participation, feedback, and impact to continuously improve engagement offerings.

•  Performance Management and Leadership Support
  • Lead the annual performance management cycle, including support in goal setting and review process.
  • Develop and maintain performance management tools, template, and manager resources.
  • Partner with leaders to strengthen coaching capability, accountability, and effective performance conversations.
  • Support leaders with performance improvement planning, development discussions, and continuous feedback practices.

• Onboarding and Employee Experience
  • Design and oversee the onboarding experience to ensure consistent, engaging, and effective start for new Team Members.
  • Own orientation content, structure, and continuous improvement.
  • Partner with Talent Acquisition and HR team to ensure seamless onboarding transitions.
  • Own Team Leader orientation content, structure, and continuous improvement.
  • Identify opportunities to enhance Team Member experience across the full employee lifecycle.

• Organizational Effectiveness
  • Lead organizational effectiveness initiatives, including role clarity, leadership capability, team effectiveness, and change management efforts.
  • Partner with HR leadership on communication strategies and people-related initiatives tied to organizational priorities.
  • Contribute to continuous improvement of HR programs and practices within the COE model.
  • Creation, maintenance and improvement of people-related policies and procedures.                        

• Collaboration and Partnership
  • Partner closely with Manager, Total Rewards and Manger, Talent Acquisition to ensure alignment across the Team Member lifecycle.
  • Collaborate with HR team and Team Leaders to ensure consistent execution of people-related programs and processes.
  • Serve as a trusted advisor to leaders on engagement, performance and culture topics.
  • Evaluate program impact and recommend updates to ensure continued relevance and organizational alignment

• Retention and Workforce Insights
  • Own retention strategy and turnover analysis, identifying trends, root causes, and opportunities for improvement.
  • Partner with HR leadership and leaders to design and implement retention initiatives.
  • Monitor and report on key people metrics related to engagement, performance, and retention, translating data into actionable insights.

• Team Leadership and Cross-Functional Collaboration
  • Directly supervise and mentor HR Assistant and Corporate Receptionst.
  • Provide coaching development plans and ongoing performance feedback
  • Other duties as assigned

What We're Looking For

• Bachelor’s degree (B.A) or equivalent from a four-year college or university
• 5+ years of experience in Human Resources, Organizational Development, Business Administration or related field.
• 3-5 years of progressive HR experience with a strong focus on engagement, performance management, and employee experience.
• SHRM or PHR certification required or willing to obtain with first year.
• Demonstrated experience leading engagement initiatives and performance management process.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication, facilitation, and relationship building skills.
• Experience in healthcare, senior living or complex, multi-department organizations preferred.
• Ability to work on-site in Willow Street, PA

Leadership Impact

This role serves as a trusted advisor to leaders throughout Willow Valley Communities and plays a critical role in creating a workplace culture where Team Members feel respected, engaged, and empowered to do their best work. The ideal candidate brings both strategic thinking and hands-on expertise, balancing business objectives with a genuine commitment to supporting people.

Join Willow Valley Communities and help shape an exceptional workplace experience for the Team Members who make our community extraordinary. Apply today!